How To Design A Chatbot Conversation

Why do they seem limited, and how can we make them (almost!) as effective as a human? Here is how to design a chatbot conversation.

Open Data: Driving Forward a New Generation of Customer Services for the Insurance Industry

In an increasingly digitised world where self-service has become an ever more popular and in-demand customer request, the more traditional engagement methods seen within the insurance sector have been shown to be flawed. With Open Banking leading the trend of increasingly open access to all types of data, how insurers interact with their customers and their platforms can unlock substantial potential.

The concept of Super Apps is coming to Europe!

Have you ever paid attention to the number of applications you have on your smartphone? 20? 30 maybe? A solution to that is Super Apps In Europe!

Banking and Payments as a Service – the way forward for financial institutions?

To keep up with rapidly evolving customer expectations, new digital standards for financial services are increasingly being met by agile fintech companies leveraging technological advances to improve customer experience. Banking as a Service (BaaS) is gaining ground as a familiar model for financial institutions to optimise the financial customer experience.

Digital banking: rebuilding the customer-bank relationship

No one expected the strong consumer adoption of new digital channels including e-mail or Chatbots. This mode of operations has brought banks to restructure entire customer facing processes.