Open Data: Driving Forward a New Generation of Customer Services for the Insurance Industry

In an increasingly digitised world where self-service has become an ever more popular and in-demand customer request, the more traditional engagement methods seen within the insurance sector have been shown to be flawed. With Open Banking leading the trend of increasingly open access to all types of data, how insurers interact with their customers and their platforms can unlock substantial potential.

Digital banking: rebuilding the customer-bank relationship

No one expected the strong consumer adoption of new digital channels including e-mail or Chatbots. This mode of operations has brought banks to restructure entire customer facing processes.