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No one expected the strong consumer adoption of new digital channels including e-mail or Chatbots. This mode of operations has brought banks to restructure entire customer facing processes.
Financial institutions are under pressure from the digitalized competition and customers that are demanding more and more services and forms of communication in real-time via different channels.
In this blog we talk about how financial institutions can navigate between automatisation and trust.
In this blog we talk about how artificial intelligence helps close the gap between traditional banking and fintech companies.
The first in a series of three about bridging human and digital experiences in finance – we talk about how to improve customers’ banking experience.