Engage your clients with efficient messaging and secure document management

Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?

And you, how do you deal with re-creating customer trust and ultimately improving engagement?

Worldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 15-years history, the security of +20 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.

Our secure and modular solution aims to empower advisors with effective tools. It can be deployed cost-effectively (per-usage pricing model) in a couple of weeks (SaaS delivery model) into any banking environment.

Enhance your customers’ engagement


Trust

Provide them with a confidential communication channel for secure messaging and document sharing

Convenience

Enable them to easily reach their advisor at any time, on any device and through any written channel

Customer experience

Give them more timely, reliable and personalised answers to their requests

Boost your advisors' productivity

 


Assistance

Empower them with an effective toolbox, improving quality and efficiency in their daily work while increasing the number of customers’ touchpoints

Collaboration

Reinforce their team spirit, benefit from internal and external experts’ advices

Control your costs and improve your activity 


Activity monitoring

Follow the evolution of your team efficiency and compare it to other teams

Activity control

Optimise your team's workload and widely communicate with your customer base

Security and confidentiality

Guarantee a high level of confidentiality and security to your customers

Related features

  • Customer web and mobile messaging front-end
  • Messaging (ex. email, Whatsapp) 
  • Project document sharing and validation
  • Security and confidentiality of data
  • Digital signature
  • Prospects management
  • Self-service (ex. chatbot)
  • Feedback management

Related features

  • Intelligent routing
  • Centralized and contextualized customer interactions
  • Chatbot FAQ
  • Knowledge base
  • Automated personalized answers fuelled by semantic analysis
  • Internal support requests, internal notes to strengthen teamwork
  • Smart alerting 

Related features

  • Customized dashboards and reports
  • Marketing and communication campaigns
  • Balancing workload and absence management
  • Tempering and supervision
  • State-of-the art security features
  • GDPR compliant

 

Secure and seamless interactions between customers and advisors

In most organisations today, customer service and communications tend to be managed remotely. In this particular context, advisors have to handle an increasing flow of customer requests, putting client trust and intimacy at risk. Our solution WL Trusted Interactions helps our customers, including banks, to ensure the quality and relevance of all their customer service interactions thanks to, for example, semantic analysis and supervision functions.

They trust us

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How to meet the growing expectations of bank customers despite the lack of resources?

This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions. 
Download infographic

WL Trusted Interactions

Restore trust with your customers by leveraging your advisors human skills in their customer interactions. 

Discover our client-advisor secure email messaging solution co-created with Banking Institutions.

Download the brochure

Trusted Customer Interactions : Standing at the crossroad of human and artificial intelligence

This paper examines each customer segments expectations and provides tangible advices on how to best meet them through a business case..

Download expert paper

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WL Contact

To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.   

Identity and Authentication

Industrialised solutions for identification and authentication, guaranteeing a secure access to all your online services.