Trusted Interactions
Re-create trust and close client/advisor relationships
Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?
And you, how do you deal with re-creating customer trust and ultimately improving engagement?
Worldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 15-years history, the security of +20 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.
Our secure and modular solution aims to empower advisors with effective tools. It can be deployed cost-effectively (per-usage pricing model) in a couple of weeks (SaaS delivery model) into any banking environment.
Trust
Provide them with a confidential communication channel for secure messaging and document sharing
Convenience
Enable them to easily reach their advisor at any time, on any device and through any written channel
Customer experience
Give them more timely, reliable and personalised answers to their requests
Assistance
Empower them with an effective toolbox, improving quality and efficiency in their daily work while increasing the number of customers’ touchpoints
Collaboration
Reinforce their team spirit, benefit from internal and external experts’ advices
Activity monitoring
Follow the evolution of your team efficiency and compare it to other teams
Activity control
Optimise your team's workload and widely communicate with your customer base
Security and confidentiality
Guarantee a high level of confidentiality and security to your customers
Related features
Related features
Related features
In most organisations today, customer service and communications tend to be managed remotely. In this particular context, advisors have to handle an increasing flow of customer requests, putting client trust and intimacy at risk. Our solution WL Trusted Interactions helps our customers, including banks, to ensure the quality and relevance of all their customer service interactions thanks to, for example, semantic analysis and supervision functions.
This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions.Download infographic
Restore trust with your customers by leveraging your advisors human skills in their customer interactions.Download the brochure
Discover our client-advisor secure email messaging solution co-created with Banking Institutions.
This paper examines each customer segments expectations and provides tangible advices on how to best meet them through a business case..Download expert paper
Multi-channel platform for customer engagement and support, fuelled with pre-trained bots for messaging and voice channels
To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.
Industrialised solutions for identification and authentication, guaranteeing a secure access to all your online services.
Lisa has been working at Worldline since 2006. She has been involved in various positions: first in the operational teams, then in business development and now in product management. She is currently Product Manager of WL Trusted Interactions, a solution designed to enhance communications between international bank advisors and end-customers.Mail Lisa