Realise the full potential of your bank’s digital capabilities

Worldline supports you in the digitalisation of  your entire value chain so you can offer your clients a richer and more satisfying  customer experience . By creating automated and highly secure online banking processes that facilitate collaboration and reduce silos we help ensure a fast and smooth customer experience across all channels. We provide cashless and contactless payments via new technologies to encourage the adoption of digital payments, reduce cash dependency and move towards a safer, faster, more reliable and inclusive world.

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Our Digital Banking services

WL Conversational Platform

Reinvent your customer relationship with a chatbot. 
Give your customers the opportunity to contact you on all the digital channels they use today, from a FAQ to a callbot. 

WL Contact Center

Drive and enhance your customers’ experience  through an omnichannel cloud contact center solution
 

WL Trusted Interactions

Enhance customer satisfaction with a secure digital interaction solution that guarantees confidentiality and break silos across your internal and external ecosystem. 

WL eSign

Secure and accelerate your digital onboarding journey with frictionless data gathering, automated KYC and seamless digital signatures and identification. 
Customer benefit from a paperless onboarding experience, leading to a higher conversation rate and internal efficiency.
 

WL Mobile Banking

Transform your mobile banking into your customers’ everyday App. From novelty to necessity, delight your customers with an unforgettable experience enabling them to bank anywhere and anytime.  

WL Push Notifications

Use our omni-channel push facilities to better engage your customers 

Sectors


Retailer banking

 


Corporate banking

 


Private banking


Financial Institutions


Insurance

Use cases

Retail banking

Private banking

SME, Professional and corporate banking

Key benefits for clients



Embrace a digital first approach

Embrace your digital journey and be ready for the furture by digitalising your banking services.

Our ready-to-go solutions offer you the agility and flexibility to rapidly create and launch new digital self-services that make your customer’s lives easier.

Start delivering the best digital banking experience and ensuring persistency across all channels by combining digital convenience with human touch.

 

Extend your services to engage your end-users

Offer intuitive services that help you engage consumers and drive efficiency.

At Worldline we help you implement complex and innovative use cases using our on-the-shelves products.

By adding value to every interaction, earn the right to drive long term loyalty. 




Reduce operational costs and break silos

Optimise your workflows and improve the performance of your employees through digital automation.

Reduce time consuming and costly manual intervention while facilitating collaboration across all departments.

They trust us

 

Resources

Leveraging AI in human-centered banking customers services

No one expected the strong consumer adoption of new digital channels including e-mail or chatbots. This mode of operations has brought banks to restructure entire customer facing processes.
Download ›

How To Design A Chatbot Conversation

Why do they seem limited, and how can we make them (almost!) as effective as  humans? Here is how to design a chatbot conversation. 






Learn more ›

MyCard: Card control at your fingertips

Discover how our mobile card management app can empower your customers in their card management and daily banking tasks. 




Download ›

Contact our experts

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  • Digital Banking Team

     

    FAQ

    • What is digital banking and how it’s work?

      Digital banking is the digitisation of traditional banking services that were previously only available in bank branches.
      Digital banking means that you can access banking products and services via a platform such as an online banking portal or a mobile application.
      Through digital banking customers no longer need to wait, they can do their financial operations whenever it is convenient for them.
      They can easily check their balance, make a transfer or access additional banking functions, such as applying for a loan or a new credit card in just a few clicks.

      What are the main benefits of digital banking?

      Digital banking aims to make life more convenient for both customers and bank employees.
      Key advantages :
      - Expanding banking services by making them available 24/7
      - Making it easy and secure to pay online when making a purchase
      - Easy and accessible assistance via secure messaging and chatbot.
      - Simplify day-to-day operations and optimise proximity