Customer Services
 

10+ languages, 13+ locations across Europe
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Customer Services

More than 80 financial institutions across Europe trust us for delivering a quality support to their customers, as well as their internal departments. Are you searching for an experienced and certified partner to outsource customer services? Worldline is ready to address challenges you might be facing.

 

 

10+

languages

13+

locations across Europe

10M+ 

yearly transactions to
end-customers

1000+

Worldline people dedicated in delivering the best customer services



 


Why Worldline Customer Services?
 

Our core activities 
    

  • Dispute management
    • 

  • Cardholder care
    • 

  • Risk and fraud management
    • 

  • Collection services
    • 

  • Payments Investigations
    • 

  • Acquiring Back-Office
    •

Worldline is ready to support your financial processing related activities at multiple levels:

1st line support

Realizing the contact with your customer

    

  • Issuer branded
    • 

  • Available Service Desk agents
    • 

  • Available Back Office experts
    • 

  • Opening hours as agreed
    • 

  • Services as agreed
    •
2nd line support

Solving questions for your main office or branches

    

  • Worldline branded
    • 

  • 2nd line experts
    • 

  • During business hours
    •

Get in touch with us 

Interested in our services? Contact one of our experts