- Dispute management
- Cardholder care
- Risk and fraud management
- Collection services
- Payments Investigations
- Acquiring Back-Office
Customer Services
10+ languages, 13+ locations across Europe
Menu
Customer Services
More than 80 financial institutions across Europe trust us for delivering a quality support to their customers, as well as their internal departments. Are you searching for an experienced and certified partner to outsource customer services? Worldline is ready to address challenges you might be facing.
10+
languages
13+
locations across Europe
10M+
yearly transactions to
end-customers
1000+
Worldline people dedicated in delivering the best customer services
Why Worldline Customer Services?
Our core activities
Worldline is ready to support your financial processing related activities at multiple levels:
1st line support
Realizing the contact with your customer
- Issuer branded
- Available Service Desk agents
- Available Back Office experts
- Opening hours as agreed
- Services as agreed
2nd line support
Solving questions for your main office or branches
- Worldline branded
- 2nd line experts
- During business hours
Get in touch with us
Interested in our services? Contact one of our experts