WhatsApp for Business Platform

        

The WhatsApp Insurance revolution is here!

      

Insurers are increasingly implementing WhatsApp in order to streamline their customer experience and automate many service offerings. As WhatsApp is widely used by your customers and your agents alike, WhatsApp for insurance can make a world of difference in improving the overall customer experience.

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What a business can do with WhatsApp

WhatsApp Business opens the door to better communications, leading to better customer engagement, greater trust, and lasting long-term relationships.

 

Provide awesome conversational experiences

Delight your customers with new self-service conversational experiences enabling them to interact with your brand the way they love. 

Support your customers in their favorite channel

Give your support team the ability to engage and assist customers on WhatsApp Business. Agents handle tickets 3x faster compared to phone calls. 
 

Automate alerts and notifications

Send order updates, delivery alerts, reminders, and more at a fraction of the cost of traditional messaging channels, while achieving high open rates. 

Create richer, more proactive engagement

Move your email and SMS marketing to WhatsApp and take advantage of up to 75% read rates and 15% click-through rates.

 

Integrate your systems, bots, customer service and much more…

Worldline offers a cloud API that makes it easy to integrate with your systems. LiveChat Inbox and ChatBot services are natively integrated with the API and allow fast and efficient deployment of new projects.

 

Whatsapp API

An API to connect companies and customers

 

Working with your WhatsApp Business API

Worldline is an official Business Service Provider of WhatsApp and offers WhatsApp connectivity to companies.

 

Whatsapp Animation

WhatsApp Business API includes:

 

  • REST API that can be integrated with numerous back-end systems.
  • Official Business Account with green check mark that increases trust.
  • Rich Messaging to send and receive texts, images, documents, locations, videos and weblinks.
  • Interactive Messaging such call-to-action buttons, quick responses and list messages that improve the conversational experience. 
  • Broadcast Notifications supporting alerts, updates, appointments and promotions use cases.
  • End to End Encryption between your servers and Worldline’s servers to assure data privacy of your customers conversations.
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Key Use Cases For Insurers

Improving customer experience for insurance services with WhatsApp Business Platform

 

   

Claims process automation including customer authentication, sending documentation, claim tracking and more.

Facilitation of access to support services through automated processes, transfer to agents or callbacks.

Automated access to the most important processes of the private area without human intervention: send or download documentation, duplicates, policy information, change personal data.

Sale of new products and services including payment options.

Card Virtual Assistant
    

Forwarding a conversation from a Chatbot to a customer service agent.

Facilitation of access to support services through automated processes, transfer to agents or callbacks.

Automated access to the most important processes of the private area without human intervention: send or download documentation, duplicates, policy information, change personal data.

Sale of new products and services including payment options.

Customer Care

Hiring of services that requires contracts with digital signature.

Integration of the payment process in the contracting workflow including payment account to account or by card.

Assisted sales support via Live Conference with advisors.

Customer Care

Informative messages such as leads follow-up, police renewals, or claims tracking.

Marketing messages such as new products, cross-selling and up-selling promotions or personalized offers.

 

Customer Care

Additional costs notifications that includes payment options.

Debt recovery with payment options.

 

Customer Care
  • Digital Payments for a Trusted World

     

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